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We always want to know how you feel about our service offerings and what we can do to improve them.  Dynamic DNS at ChangeIP.com is what it is, very dynamic - we will try to support any requests that you have for us.  Below are some links and options for contacting us:
 
Email Contacts: Phone Numbers:
  • Sales 1-800-791-DDNS
      Monday - Fri, 8am to 5pm EST.
     
  • Technical Support:  1-866-474-4246
    For best response, use Support or email support@changeip.com
    You can also generate a ticket by leaving voicemail at 1-866-474-4246, a valid email address is required.
Mailing Address:
  • ChangeIP.com, Inc.
    1200 Brickell Avenue
    Suite 1950
    Miami, FL 33131
     

We try to make sure you will always receive a response to your email within 24 business hours - although a response is usually only minutes away.  Thanks for all feedback that you give us, it always helps us improve the services that we provide.


 
 
ChangeIP.com was established in May of 1999.  Our core business was and is to provide the best Free Dynamic DNS and Custom Dynamic DNS services around.  With the introduction of broadband services to the general public came the ability to serve content on your own without the need for a web host.  ISPs throughout the world are now assigning Dynamic IP addresses to their customers which makes it harder for people to find their machines.  Thus ChangeIP.com was born.  We provide the ability to tie domain names to a moving target - your servers.  Without Dynamic DNS your website or other services would be unavailable for days at a time while your DNS records replicated.
 
ChangeIP.com is a small and flexible business with people that care about your Internet experience.  Today's number one problem on the Internet is personal attention.  You know that you've needed help in the past and struggled to get the attention you need.  Customer service, excellent pricing and reliable services are what set us apart from the hundreds of other Dynamic DNS providers out there.  Today there are truly about 10 Dynamic DNS providers that really provide an excellent service.  The rest of them are hobbyist sites that will disappear without notice sometime soon.  We are here to stay - and we are here to provide a business class Dynamic DNS system that you can rely on.  We provide over 50,000 customers with world class Dynamic DNS and SMTP services.  Most of our customers are referrals from other happy customers, so please spread the word about us!

ChangeIP.com is a debt free company.

 
 
Our global network infrastructure consists of many different components.  Let's explore some of these technologies and how they work together.

Network Infrastructure:  ChangeIP.com hosts many of its servers from the Level3 facility in San Diego, CA.  Level3 is one of the largest backbone internet providers in the world.  We have a secondary location about 50 miles away from the Level3 facility that hosts a secondary DNS server.  We are always reevaluating and expanding our global presence and placing DNS servers in more locations around the globe - stay tuned for announcements!

Dynamic DNS Backend:
  We built our Dynamic DNS system from the ground up using the best tools available today.  Our backend DNS infrastructure is a mixture of FreeBSD, Linux, and Windows servers.  All DNS and customer records are stored in a database for instant updates, replication, backups and blazing speed.  Our Dynamic DNS zone files are compiled using custom programs that read from a relational SQL database.  When changes are made to your records the Dynamic DNS zone files are regenerated and put into production using our proprietary distribution methods.  Once the domain is put into place on the primary name server the records are then replicated to our secondary servers using standard DNS zone transfers.

Web Sites:   Our ChangeIP.com websites are hosted on Windows IIS servers as well as Apache running on FreeBSD.  We've written plug in modules for Dynamic DNS, Domain Name Registration and our POP3/SMTP Email Services.  ChangeIP.com uses XML to send and receive real time data from various partners for domain name purchases, maintenance and other lookup utilities.  All of our servers are kept up to date on all security patches to provide you reliable and uninterrupted service.
 




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